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In order to process your enquiry as quickly and efficiently as possible please select the tab below that corresponds to your enquiry. 

Our customer support is divided and dedicated individually to “General Enquiries“, “Machine Repairs” and “Cocktail Sales“.

We look forward to hearing from you.

Reach us through

  • General Enquiries
  • Machine Repairs
  • Cocktail Sales

This form is for general enquiries only:

This form is for machine repairs and customer support only:

Before submitting this form please ensure that you have viewed our in depth machine guide documentation with full support videos.

This form is for sales enquiries only:



Your machine will be delivered and installed usually within a week of paying your refundable deposit


Absolutely not! Your Halos machine is easy to use. You simply plug it in, fill it up with your chosen cocktail or mocktail pre-made base and the machine will automatically freeze your drinks!

There is a £250.00 fully refundable deposit and thereafter there is a £20 per month service fee. This covers you 7 days a week, day and evening time. But yes, the machine is free.


You can either order online (via our site), email or call our hotline.


Yes, absolutely. Because of the rising popularity of cocktails and mocktails, many of our customers have machines in all of their venues.



Your Halos machine is designed specifically for our beautiful, high quality frozen cocktail and mocktail mixes and cannot be used for any other purpose.




That rarely ever happens. However, if that is the case with you, simply give us 3 days notice and we will take away your machine at no cost. Providing you return the machine in good working order, we will refund your initial £250 deposit in full within 10 working days. No questions asked.

You should look at the machine as another item on your bar, we recommend slotting it in with your regular cleaning schedule, however it can be stretched to two weeks maximum before needs a clean! 

The machine is very simple to clean, and we have a video on the ‘help’ page of the website showing exactly how to take the machine apart and what products to use! 


Registering your interest in the Halos Cocktail Machine is fast and free! As you can expect with a £1900 value of the Halos Cocktail Machine, demand is extremely high and stock is going out fast! Click the “Get My Free Machine” button below to get your free machine!